GDS SUPPORT HUB

All GDS technical support runs through the Support Hub: tickets, troubleshooting, documentation and instant answers, in one place.

Click here for the GDS Support Hub

Instant answers from the GDS AI Assistant

Ask the AI assistant and get an answer straight away, in your own language, or search troubleshooting guides by the specific fault in front of you.

Support tickets

Raise a ticket and track its progress at every stage. GDS responds within 72 hours. If the AI assistant cannot resolve a query, it raises the ticket automatically and passes on the full conversation.

Documentation and downloads

Handbooks, helpsheets, firmware and software for your system.

Registration

First visit? Register with your email address.

Your first visit

Click 'Go to the Support Hub'. You'll arrive at the sign-in screen.
First time here? Select "Sign up" and register with your email address.
Once signed in you'll find the AI assistant, your tickets, and the Downloads, Handbooks, Helpsheets, News, Technical Guide and Videos tiles.
Already registered? Sign in and pick up exactly where you left off.

What's changed

The Support Hub replaces the previous GDS ticket system. It adds an AI assistant trained on over 45 years of GDS product history and 15 years of engineer-resolved cases, troubleshooting guides searchable by fault rather than by chapter, and full ticket tracking. Open tickets from the previous system have been transferred automatically.

Common questions

Do I need a new account?

Yes. Register with your email address. It takes a couple of minutes.

What's happened to my open tickets?

They've been transferred automatically from the previous system. Nothing needs re-raising.

Who answers my ticket?

GDS engineers who design and build the equipment. Not a call centre, and not a script.

When is the Support Hub available?

The AI assistant, guides and documentation are available round the clock, wherever you are. Ticket responses come within 72 hours.

Which languages does the AI assistant work in?

Ask in your own language and it answers in the same.

Problems accessing the Support Hub? Email info@gdsinstruments.com or call +44 (0)1256 382450.