How to Use our Support Centre
- Firstly, use the search function to see if we have a helpsheet or video that may help answer your question without delay.
- If the search function cannot answer your question, please click on "Submit Support Ticket" top right of the screen to register your request.
- Once received by GDS, you will be sent a confirmation email.
What Happens Next?
- Firstly, your question will be categorised to the correct department.
- Secondly, it will be assigned the most appropriate person to deal with the question.
- Lastly, GDS will respond to all customer questions within 72hrs.
- A user can see the progress of any question and have access to upload any relevant documents or make necessary amendments to a query through the support centre.
Note: Please do not email or phone staff members direct. The online support centre allows us to monitor staff workloads and ensure all questions are dealt with in a timely manner.