Technical Support - What We Offer
At GDS instruments our experienced engineers are on hand to assist with any technical issues. The technical support provided by GDS instruments is a function of the Geotechnical Systems Engineers roles, with installations and Quality Assurance (on equipment prior to shipping) making up the other areas of their roles.
Our online support ticketing system allows customers to submit any technical issue which will be dealt with by one of our engineers familiar with your equipment. As part of our technical support we can provide remote support where necessary which has proved to be a valuable tool in resolving those more difficult technical issues in a timely manner.
Further details on our technical support can be found here.