Online Support Centre

GDS has its own dedicated online support centre, to provide information on support questions and log any queries.

How to Use our Support Centre

  • Firstly, use the search function to see if we have a helpsheet or video that may help answer your question without delay. 
  • If the search function cannot answer your question, please click on "Submit Support Ticket" top right of the screen to register your request.
  • Once received by GDS, you will be sent a confirmation email.
What Happens Next?

  • Firstly, your question will be categorised to the correct department.
  • Secondly, it will be assigned the most appropriate person to deal with the question.
  • Lastly, GDS will respond to all customer questions within 72hrs. 
  • A user can see the progress of any question and have access to upload any relevant documents or make necessary amendments to a query through the support centre. 

Note: Please do not email or phone staff members direct. The online support centre allows us to monitor staff workloads and ensure all questions are dealt with in a timely manner.