Post Sales Support - Our Purpose

As a team we manage our customers’ expectations throughout the order lifecycle with clear communication and a proactive approach. We pride ourselves on our honesty and integrity, ensuring we maintain our reputation for excellent customer service, whilst reinforcing old and building new customer relationships.

What Do We Offer?

Our team will guide you through your customer journey from receiving your order until your equipment arrives on site. At every stage of the journey the team will be in regular contact to share with you the progress of your order and to answer any questions you may have. The team manage and provide the following...
  • Regular progress updates.
  • Advise on shipping and delivery dates.
  • Any specific shipping requirements.
  • Technical questions using our team of geotechnical experts.
  • Visits and Installations.
  • Management of Warranties.
  • Service and Repairs.
  • Purchase of Consumables.

In fact, anything you require to provide the smooth management of the equipment on its journey from Hook to you anywhere in the world.

Once you have received the equipment, we will check in with you to make sure everything is to your satisfaction and to explain how GDS will continue to support you after you start using your equipment. Our Post Sales team works closely with our technical support team of experienced Geotechnical Engineers to coordinate any repairs and to answer any support questions you may have.