GDS has its own dedicated online support centre. Here you can find a host of
product helpsheets, firmware / software downloads and log any support queries.
Once logged, any query will be assigned a reference number and an engineer. A
user can see the progress of any query online and have access to upload any
relevant documents or make any necessary amendments to a query.
Remote PC Support
Remote PC support works by GDS providing a secure link to a customers PC,
thereby allowing GDS to take control. Once in control of the PC, GDS can help
with any problems associated to software, installation, testing etc. GDS use
a software provider called Team Viewer for this service.
Helpsheets are the GDS FAQ documents. They cover a multitude of hardware
and software and are free to download from our online support centre. Click here to be directed.
Our YouTube channel holds both software and hardware video’s aimed to give you
better understanding of how the products work. You can access our You Tube channel here.
Returning Equipment for Repair
In accordance with UK customs, any item or items that are sent to GDS from
outside the UK that are required to be returned to the customer once repaired,
must be sent to GDS with the correct customs codes and paperwork.
Please ensure that the shipping company (i.e. DHL, TNT etc) are aware that they
will be required to raise a custom entry document (C88) which must accompany
the goods. Failure to do this may mean unnecessary duty is being charged on the shipment.
Download returns form below.