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| Technical
Support |
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| GDS Instruments provides
support through a variety of channels...
• Remote Desktop
Support (TeamViewer)
• Web support,
• E-mail,
• Telephone.
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Remote Desktop Support (TeamViewer) |
| Using
TeamViewer we can establish connections to any PC or server around
the world within just a few seconds. This allows us to remotely
control a customer’s desktop to give online assistance, or help with
any queries. No installation is required, just run the application
and connect. Click here
for more information. |
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Web Support |
| GDS
helpsheets
are available here for download - these cover many topics that our
users find useful in their everyday geotechnical testing. In
addition to helpsheets is an archive of technical papers written
based on results obtained using GDS equipment or referring to GDS
equipment. Many of these references are available to download.
Finally there are video guides. Users find the software video
guides particularly useful as they are designed to recreate having
the basics of each software package demonstrated to you. |
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1) Technical papers/articles referring to GDS systems |
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2) GDS Helpsheets/FAQ's |
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3)
GDS Video Guides (hardware and software)
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E-mail support |
| E-mail support is
available at the following address:
support@gdsinstruments.com
We aim to reply to every support enquiry
within 24 Hours, usually the same working day.
To help with a swift resolution please provide the following
information for e-mail technical support:
1) Type of equipment
2) Serial number of the device
3) A full description of the concern
Provision of this information will help us
to aid you in the swiftest way. Please note that GDS technical
support does not expire with the warranty on our equipment, so do
not be afraid to tell us your equipment is 25 years old and still
working! |
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Telephone support |
By Phone: It is
generally more efficient to contact us by e-mail as it gives us a little
time to formulate the best response but if your enquiry needs an
immediate answer the please contact us as follows:
From within the UK: 01256 382450
From outside the UK: + 44 1256 382450 where "+" is your local
international dialling access code. |
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Returning equipment for repair |
In accordance with UK customs,
any item or items that are sent to GDS from outside the UK that are
required to be returned to the customer once repaired, must be sent to
GDS with the correct customs codes and paperwork.
Please ensure that the shipping company (i.e. DHL, TNT etc) are
aware that they will be required to raise a custom entry document
(C88) which must accompany the goods.
Failure to do this may mean unnecessary duty
is being charged on the shipment. |
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pdf (58kb) download explaining the full procedure requirement.
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| GDS
Instruments is an ISO 9001:2000 accredited company. |
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