GDS Instruments Technical Support - Specialists in Computer Controlled Geotechnical Soil and Rock Testing Systems



	Technical Papers

	Technical papers relevant to GDS systems with many available for download as pdf.
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	Product Helpsheets

	Helpsheets are the GDS FAQ documents designed to be a one stop self help section.
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	Video Help

	Both hardware and software videos designed for use by both existing customers and potential customers.
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Technical Support

GDS Instruments provides support through a variety of channels, the internet, e-mail or by telephone.

Web Support
On the internet we have a full suit of helpsheets - these cover many topics that our users find useful in their everyday geotechnical testing. In addition to helpsheets is an archive of technical papers written based on results obtained using GDS equipment or referring to GDS equipment. Many of these references are available to download. Finally there are video guides. Users find the software video guides particularly useful as they are designed to recreate having the basics of each software package demonstrated to you.

		1) Technical papers/articles referring to GDS systems
		2) GDS Helpsheets/FAQ's
		3) GDS Video Guides (hardware and software)

E-mail support
E-mail support is available at the following address: support@gdsinstruments.com We aim to reply to every support enquiry within 24 Hours, usually the same working day. To help with a swift resolution please provide the following information for e-mail technical support: 1) Type of equipment 2) Serial number of the device 3) A full description of the concern Provision of this information will help us to aid you in the swiftest way. Please note that GDS technical support does not expire with the warranty on our equipment, so do not be afraid to tell us your equipment is 25 years old and still working!

Telephone support
By Phone: It is generally better to contact us by e-mail as it gives us a little time to formulate the best response but if your enquiry needs an immediate answer the please contact us as follows: From within the UK: 01256 382450 From outside the UK: + 44 1256 382450 where "+" is your local international dialling access code.

GDS Instruments is an ISO 9001:2000 credited company.