Technical Support

We recommend entering your support request via the web based Online Support Centre as described below. If you prefer you can email requests to support@gdsinstruments.com where they will be automatically added to the support system and then allocated to a support engineer. We aim to reply to all support cases within 48 hours of the ticket being entered.

Online Support Centre

GDS has its own dedicated online support centre. Here you can find a host of 
product helpsheets, firmware / software downloads and log any support queries. 
Once logged, any query will be assigned a reference number and an engineer. A 
user can see the progress of any query online and have access to upload any 
relevant documents or make any necessary amendments to a query.


Remote PC Support

Remote PC support works by GDS providing a secure link to a customers PC, 
thereby allowing GDS to take control. Once in control of the PC, GDS can help 
with any problems associated to software, installation, testing etc. GDS use 
a software provider called Team Viewer for this service.
Download Team Viewer

Software Downloads
To download the latest versions of our software, click here




Product Helpsheets

Helpsheets are the GDS FAQ documents. They cover a multitude of hardware 
and software and are free to download from our online support centre. Click here to be directed.

YouTube Channel

Our YouTube channel holds both software and hardware video‚Äôs aimed to give you 
better understanding of how the products work. You can access our You Tube channel here.


Returning Equipment for Repair

In accordance with UK customs, any item or items that are sent to GDS from 
outside the UK that are required to be returned to the customer once repaired, 
must be sent to GDS with the correct customs codes and paperwork.

Please ensure that the shipping company (i.e. DHL, TNT etc) are aware that they 
will be required to raise a custom entry document (C88) which must accompany 
the goods. Failure to do this may mean unnecessary duty is being charged on the shipment.
Download returns form below.



To download the returns form click on the button. Click here to download the PDF